Clients need to get in touch with General Manager (SVC), Vice President (SVC), Director (Bulk Carriers & Tankers), and Chairman & Managing Director in that order, with specific complaints/problems in case agreed service standards are not fulfilled.
The SCI will endeavor its best to mutually resolve disputes/difficulties of clients/users of services to the benefit of both parties.
The nodal person who can process business queries, complaints and advice a course of action to the client:
Mr. Shishir Kumar
Vice President - (SVC)
Tel. + 91 22 2202 8191
Fax: + 91 22 2202 2449
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